Digital Product Manager / Turkish Airlines / Oct, 2019 – present
Responsible for digital product management and continuous process improvement for Turkish Airlines ticket sales system (TROYA PSS) via collaborating with cross-functional teams, IT counterparts and IT vendors. Conducting data analyses and forecasting to assess projects’ financial feasibilities. Monitoring and analysing market, trends, competitors and technologies to convert them into actionable insights for the company.
Analyst / Turkish Airlines / Mar, 2016 – Sep, 2019
Responsible for multi-million USD budget new sales channel development project: competitor benchmarking, conducting make-or-buy analysis and carrying out supplier selection procedures (RFI & RFP). Leading role in pricing automation of multiple ticket change processes project (500k USD/year saving achieved). Created user acceptance test (UAT) methodology document and conducting tests accordingly for ticketing-related IT developments to ensure smoother project execution. Participating in industrial standard setting activities led by International Air Transport Association (IATA) for airline retailing ecosystem (NDC & One Order).
Planning Intern / Torku / 2014
Torku is an FMCG brand in Turkey which offers a wide range of products from meat&dairy to chocolate with its 900k farmer shareholders. During my internship, I have practiced production shift planning, raw material order planning and inventory analysis.
Quality Assurance Intern / Bosch Rexroth / 2013
Bosch Rexroth is one of the leading companies in drive and control technologies. During my internship, I have involved in process analysing studies with quality management tools such as FMEA, 8D, Ishikawa etc. Additionally, we implemented a non-destructive product testing method on hydraulic pomp assembly line to ensure the best quality before shipment.
Master’s Degree in Marketing / Istanbul University, TR / 2017-2018
B.Sc. Degree in Industrial Engineering / Erciyes University, TR / 2011-2015
Erasmus Exchange / University of Debrecen, HU / 2013-2014